Lighting and General Returns Policy

1. RETURNS

1.1 In no circumstances may Goods supplied be cancelled or accepted for credit without the prior written consent of Lighting and General (which will be issued in the form of a collection note). If cancellation/credit is accepted by Lighting and General, the Customer must obtain a returns collection reference from Lighting and General prior to returning the Goods. This will enable us to process your return correctly; otherwise we have no means of identifying the Goods being returned. This may result in difficulties in returning monies.

You will be sent a Collection acknowledgement. The collection reference must be clearly shown on each parcel returned. Goods must then be returned, at the Customer’s risk and expense, Goods must be undamaged, in re-saleable condition and must be in the original manufacturer's packaging (which shall not be defaced). It will be the customers responsibility to provide proof of delivery of such returns, unless Lighting and General arrange collection. If Lighting and General Collects, Lighting and General reserves the right to make a handling charge. The issue of Lighting and General's collection note to the Customer will not bind or oblige Lighting and General to issue any credit to the Customer in respect of the Goods.

1.2 If the Customer is buying as a ‘consumer’, as defined in The Consumer Protection (Distance Selling) Regulations 2000, the customer has the right to cancel the Order for any reason within 7 working days of receipt of the Goods (other than those referred to in clause1.4). The Customer must return the goods within 7 days of us issuing a collection reference (excluding Saturday and Sunday and any UK Bank Holiday).

1.3 Any Goods cancelled or returned (other than those referred to in clause 1.4) after 7 days may be accepted at the discretion of the Company but will be subject to a restocking fee of 25% of the invoice value of the goods.

1.4 Any Goods which have been supplied to special requirements cannot be accepted by Lighting and General for credit under any circumstances.

Should you wish to return goods please contact us in the first instance with the following details:

Your full contactdetails

Lighting and General invoice number

Date of purchase

Reason for return

Product details

You should cancel Goods purchased from us by sending a written notice of cancellation by post or hand delivery addressed to:

Lighting and General
Unit 8 Gatwick International Distribution Centre
Cobham Way
Crawley
West Sussex
RH10 9RX

Or by fax to 0845 128 0000

Or by e-mail to returns@lightingandgeneral.co.uk

2. FAULTY GOODS, DAMAGE IN TRANSIT AND SHORTAGES

2.1. If faulty goods are supplied, Lighting and General will replace or refund these, as appropriate, as quickly as possible. We must receive notification of faulty goods within 7days of delivery of your order.

2.2 Lighting and General will, when the price quoted includes delivery, repair or replace free of charge Goods damaged in transit provided that Lighting and General and the carrier (if any) receive written notification of such damage within three working days of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such by the Customer

2.3 On receipt, the Goods should be checked by the Customer with the advice note enclosed with the Goods. Shortage claims will only be considered if Lighting and General and the carrier (if any)receive written notification of such shortage within three working days of delivery, failing which no liability will be admitted. The packing and contents should be retained by the Customer for inspection.

2.4 Lighting and General will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment etc.

Address for returns of Goods

If you need to return Goods to us for whatever reason, then please send such items to:

Lighting and General (Returns)
Unit 8 Gatwick International Distribution Centre
Cobham Way
Crawley
West Sussex
RH10 9RX